Terms and Conditions

Date: September 2026

Scope

1.1 The following General Terms and Conditions apply to all legal transactions between Achim Jansen and his coaching, workshop and course participants, in the version valid at the time the contract is concluded.

1.2 These terms and conditions shall be deemed to have been agreed upon upon the commissioning of services of any kind, unless the participant objects to them without delay. Any deviating provisions put forward by the participant shall not be recognised unless expressly agreed to by Achim Jansen.

Range of Services / Conclusion of Contract

2.1 Achim Jansen offers coaching, workshops and training courses in the fields of personal development and life planning in the form of group and individual sessions as well as online courses. The precise description and list of services provided can be found on the website personal-empowerment-training.com and in other media used.

2.2 Offers on the website or in any other form (verbal or written) constitute merely an invitation to make an offer. The coaching participant may make an offer by telephone, by email or online via the ordering systems provided.

2.3 A binding contract is only concluded once Achim Jansen has bindingly confirmed acceptance of the offer. Alternatively, a contract is formed via online ordering systems if an automatically generated confirmation email is sent to the coaching participant confirming the conclusion of the contract.

2.4 There is no general entitlement to participate in the services offered. Achim Jansen reserves the right to reject offers or registrations without giving reasons.

2.5 Where a booking or order is made via an online ordering system, that system’s general terms and conditions shall apply in addition.

Prices and Payment

3.1 In addition to all prices stated on Achim Jansen’s offer pages for coaching, workshop or training programmes, the applicable statutory value-added tax shall be charged.

3.2 All payments are due immediately upon receipt of the invoice, without any deduction. If the due date for payment is determined by the calendar, the coaching participant shall be in default simply by failing to meet the deadline.

3.3 Where bookings are made via third-party payment processors, their payment terms shall apply.

3.4 The coaching participant shall only be entitled to set-off if their counter-claims have been legally established or recognised by Achim Jansen. The coaching participant may only exercise a right of retention insofar as the claims arise from the same contractual relationship.

3.5 Payment by instalments is possible – provided this is expressly offered and agreed by Achim Jansen. Payment by instalments merely constitutes a deferral of payment in respect of a portion of the total amount due. The offer of payment by instalments does not imply that coaching packages or other services can be booked in part. This is not the case. Partial termination or cancellation of a complete package is therefore not possible.

Documents and Content

4.1 As part of his services, Achim Jansen may provide his coaching, workshop or training participants with (digital) working materials and, where applicable, audio and video files. The participant does not acquire any ownership of these files. The participant merely acquires a simple, non-transferable right, revocable until full payment of the remuneration due, to use the content provided for their own personal use. Should the participant wish to use the content and materials for any other purpose, a separate agreement with Achim Jansen is required. Subject to any mandatory rules to the contrary, the participant may not alter the content or editorial form of the online programmes or the associated files. The participant may copy content of any kind solely for their own use, or have it copied by a third party for this purpose, provided that the third party produces these copies free of charge. The disclosure of the content (texts, audio and/or videos, recordings of live calls in group programmes and the like) to third parties (including family members, friends, acquaintances, business partners or the like) is prohibited. It is also prohibited to pass on the content, whether for payment or free of charge, to publish it on the internet or other online media, or to use it in any other commercial manner, unless and to the extent that this has been expressly agreed in writing by Achim Jansen. Verbal and/or implied consent is excluded.

4.2 The participant may only use the information and documents provided in an appropriate manner. In particular, the participant undertakes not to use the records and documents in a manner constituting an abuse of rights or in contravention of these General Terms and Conditions. Achim Jansen reserves the right, in the event of suspected misuse or a material breach of contract, to investigate the matter and take appropriate measures. This shall apply at least until such time as the suspicion can be dispelled. In the event of serious breaches, Achim Jansen is furthermore entitled to terminate the contractual relationship with immediate effect. The participant shall compensate Achim Jansen for any loss resulting from a breach of duty for which the participant is responsible.

Agreed Appointments and Cancellations

5.1 Agreed coaching sessions may be rescheduled up to 24 hours before the agreed time, provided an alternative date is agreed. This must be submitted in writing (an email is sufficient). The alternative session must be attended within 21 days of the original date, unless this is not possible for particularly serious reasons (for example, prolonged illness or similar circumstances). If a coaching participant fails to attend the agreed appointment without prior cancellation (at least 24 hours before the agreed time), the agreed coaching session shall, as a rule, be forfeited without any entitlement to compensation. Achim Jansen reserves the right to decide otherwise in individual cases.

5.2 Achim Jansen reserves the right to cancel or reschedule appointments for one-to-one coaching sessions without giving reasons. In such cases, the participant has no entitlement to the service. Participants will be informed of this in good time and will receive a full refund of any payments already made, provided no alternative appointment is agreed. No further compensation may be claimed.

5.3 A coaching session is generally defined as lasting 60 minutes.

Withdrawal by participants

6.1 Withdrawal from a booked coaching session, workshop or training course is generally possible and must be made in writing (e.g. by email). The following deadlines and fee regulations apply to withdrawals:

6.2 Cancellation is free of charge up to 8 weeks (56 days) before the start of the event. Any deposit already paid will be refunded in full.

6.3 Thereafter, and up to 6 weeks (42 days) before the start of the event, a cancellation fee of 25 per cent of the total amount for the booked service is payable. Should a deposit have been paid and this exceed the proportionate amount of 25 per cent of the total amount, the difference will be refunded.

6.4 Up to 2 weeks (14 days) before the start of the event, we will invoice 50 per cent of the total amount.

6.5 If cancellation takes place within 14 days before the start of the event, or in the event of a no-show, the full participation fee will be charged.

6.6 Exceptions to these terms (e.g. postponement to a later training session) may be granted by Achim Jansen on a case-by-case basis and upon written request. There is no entitlement to such an exception.

6.7 No cancellation fees shall apply in the event of cancellation for good cause attributable to Achim Jansen. The right to extraordinary termination for good cause remains unaffected by this.

6.8 If a participant terminates a training course or event that is already in progress, the full amount is also payable. Services not utilised cannot be refunded on a pro rata basis.

6.9 In the event of illness or other circumstances preventing attendance, the missed course material may – where possible – be made up following individual consultation with Achim Jansen. The training team will decide on the form this takes on a case-by-case basis.

Copyright | Rights of Use

7. Participation in coaching sessions, workshops and training courses is intended for the participant’s own personal development. Consequently, participation does not, as a matter of principle, entitle the participant to pass on the content taught and conveyed in their own seminars. Achim Jansen’s copyright must be respected.

Liability

8.1 Without prejudice to the statutory conditions for claims, the following limitations and/or exclusions of liability apply to Achim Jansen’s liability for the provision of any of the services described above:

8.2. Achim Jansen shall be liable without limitation insofar as the cause of the damage is based on gross negligence or wilful misconduct.

8.3 In the case of slight negligence, Achim Jansen shall be liable exclusively in accordance with the provisions of the Product Liability Act, in the event of injury to life, limb or health, or in the event of a breach of material contractual obligations. Material contractual obligations are those the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contracting party may regularly rely.

8.4 However, the claim for damages arising from the breach of essential contractual obligations due to slight negligence is limited to the foreseeable damage typical for this type of contract, unless liability arises from injury to life, limb or health. Achim Jansen shall be liable to the same extent for the fault of vicarious agents and representatives.

8.5 By purchasing or booking the products, making use of the consultancy services and/or participating in the workshops and/or training courses, the participant confirms that they do so on their own responsibility.

8.6 Achim Jansen makes no promise of success regarding the products, coaching sessions, workshops and training courses purchased.

Achim Jansen cannot guarantee that the defined objectives or the desired success will be achieved. The participant is at all times personally responsible for the extent of the success achieved. In particular, Achim Jansen cannot therefore give any assurance and/or guarantee that the desired success or any other expectations of the participant will be achieved through the strategies or actions recommended by Achim Jansen.

8.7 The participant is at all times personally responsible for their own change and is prepared, as far as possible, to work on themselves in order to achieve the desired change. The participant therefore also acknowledges that, both during the coaching sessions and in the periods between them, they are fully responsible for their own physical and mental health.

8.8 It is expressly stated that the advice provided by Achim Jansen in any form does not replace advice from qualified professionals, such as doctors, psychologists, therapists, tax advisers, solicitors, chartered accountants or management consultants. Coaching is not therapy and does not replace it. Coaching is based on a coach-client relationship characterised by a partnership, thereby clearly distinguishing the coach’s role from that of therapists, psychologists and doctors.

8.9 Achim Jansen accepts no liability for third-party software.

8.10 Achim Jansen accepts no liability for products and services provided by external partners who contribute to events or other services.

Confidentiality

9. Achim Jansen undertakes to maintain absolute confidentiality regarding all personal and professional business secrets of their participants throughout the duration of the coaching and after its conclusion, and not to disclose any information to third parties.

Data Protection

10.1 Achim Jansen processes the participant’s personal data for specific purposes and in accordance with statutory provisions.

10.2 The personal data provided for the purpose of concluding the contract (such as name, email address, postal address and payment details) will be used by Achim Jansen to fulfil and process the contract. This data will be treated confidentially and will not be disclosed to third parties who are not involved in or necessary for the booking, ordering, delivery and payment processes.

10.3 The participant has the right, upon request and free of charge, to obtain information about the personal data stored about them by Achim Jansen. In addition, they have the right to have incorrect data rectified, and to have their personal data restricted or erased, provided that no statutory retention obligation prevents this.

10.4 Further information on the nature, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the privacy policy.

Cancellation Policy

11.1 The participant has the right to cancel a purchase contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date the contract is concluded. To exercise the right of withdrawal, the participant must inform Achim Jansen of their decision to withdraw from the contract by means of a clear statement (e.g. in an email). To meet the withdrawal deadline, it is sufficient for the participant to send the notification of their exercise of the right of withdrawal before the withdrawal period expires.

11.2 If the participant withdraws from a contract, Achim Jansen must refund any payments made by the participant which Achim Jansen has received without having delivered the goods or provided the service, without undue delay and at the latest within fourteen days of the date on which Achim Jansen received notification of the withdrawal from the contract. Achim Jansen shall use the same means of payment for this refund as the participant used for the original transaction, unless expressly agreed otherwise with the participant; under no circumstances shall the participant be charged any fees in connection with this refund.

Miscellaneous

12.1 Any legally relevant declarations or notifications which the participant is required to make to Achim Jansen must be in writing.

12.2 Unless otherwise specified in the contract and provided the participant is not a consumer, the place of performance and payment shall be the registered office of Achim Jansen.

12.3 The law of the Federal Republic of Germany shall apply. Insofar as the participant is a consumer and has their habitual residence in an EU Member State, they shall also benefit from the protection afforded by the mandatory provisions of the law of their country of residence.

12.4 The exclusive place of jurisdiction for contracts with traders, legal entities under public law or special funds under public law is the court having jurisdiction over the registered office of Achim Jansen.

12.5 Should individual provisions of the contract or these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the contract as a whole. Rather, the invalid or void provision shall be replaced, by way of free interpretation, with a provision that most closely reflects the purpose of the contract or the intention of the parties.

12.6 The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr. Achim Jansen is neither willing nor obliged to participate in an online dispute resolution procedure or any other dispute resolution procedure before a consumer arbitration board, but prefers to resolve the participant’s concerns through direct communication.

If you have any questions regarding these Terms and Conditions, please contact achim@personal-empowerment-training.com